To create a Repair Request, please CLICK HERE.
To check the status of an existing repair ticket, please CLICK HERE.
All Lipault products purchased are guaranteed against any manufacturing defects for a period of 3 years from the date of purchase. The guarantee, however, does not cover wear & tear due to regular use or airline damage. If your bag was damaged during airline transit, please contact the airline directly.
Please do not send your Product directly to Lipault, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Authorized Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Authorized Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.
Note: If your items were damaged during shipping, please contact the shipping company.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at Lipault’s expense and returned to you.
- If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via email.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.
You may choose to ship your product on your own. We recommend using a carrier that will provide you with a tracking number. Or you may visit a Company Store and we will be happy to ship this for you for a small fee:
- $10 for piece under 26”
- $15 for 26” or larger
To move forward with this process, please CLICK HERE to create your repair request.