FAQs

Lipault (pronounced "li-poe") is named after its creator, designer François Lipovetsky, and originated in France.

Our signature collection is made from a very durable, lightweight and lustrous nylon twill fabric with protective polyester fabric linings.

Simply put, 0% means no excess weight or space. Our 0% foldable collection is extremely lightweight and folds flat for easy and convenient storage under a bed or in a closet.

Product measurements represent exterior dimensions and include the wheels and handles.

Our carry-ons are designed to meet the general carry-on size specifications of most major domestic airlines. However, airlines frequently change their specifications; we recommend you check with your airline to get the most accurate and up-to-date carry-on information before you travel. For a general idea of airline size requirements, please visit our Baggage Allowances page. *please note - this page is updated infrequently and you should check with your airline to confirm measurements.

Please visit our Product Care for information on how to care for your Lipault product.

Please CLICK HERE to register your product.

Yes. Every step of the Lipault-usa.com online ordering process that involves credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it.

We accept all major credit and debit cards. Visa, MasterCard, Amex, Discover.

Please visit our Shipping & Delivery page for more information.

No, we do not ship orders outside USA. However, you can visit our global partners at http://www.lipault.com/en/index.htm

You may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped For complete details on our return policy, please visit our Returns Policy page.

Please visit our Returns Policy for more information, and to start a return authorization.

If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.If you return any part of your order and that order was part of a promotion, any refund may be reduced.

We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.

Please email us at questions@lipault-usa.com for repair requests.