All Lipault products purchased are guaranteed against any manufacturing defects for a period of three years from the date of purchase. The guarantee, however, does not cover wear & tear due to regular use or airline damage. If your bag was damaged during airline transit, please contact the airline directly.
Please do not send your Product directly to Lipault, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Authorized Service Center in the world. You are, however, responsible for all costs of getting the Product to any such Authorized Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes.
Note: If your items were damaged during shipping, please contact the shipping company.
The Authorized Service Center will determine whether or not the problem is covered by Lipault’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Lipault’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Lipault will substitute a comparable Lipault product.
If it is determined that the product is not covered by the 3-Year Guarantee, we will provide you with an estimate of what the repair will cost for your approval.
Lipault U.S.A. Authorized Service Centers:
Modern Leather Goods
2 W 32nd St, New York, NY 10001
3301 S Harbor Blvd #112, Santa Ana, CA 92704
E. Vincent Leather Goods
106 South Long Beach Rd., Rockville Centre, NY 11570
Providing excellent customer service is paramount to Lipault. Please contact us or call 855-547-2858 (Monday-Friday 9:00 am-6:00pm EST) for assistance with warranty or repairs.